General support
Monitoring setup, WiFi reconnection and billing matters — most resolved with self-service guides in minutes.
System issues
Error codes, generation failures and battery malfunctions — lodge a request for free remote technical diagnosis.
Emergency
Smoke, burning smells, sparking, flood damage or physical danger — move away from the equipment and call 000 if there's immediate danger, then shut off the solar supply main switch at the switchboard.
Fix it yourself, fast.
Most support events are resolved with a guide, not a truck roll.
Getting started
5 guides
WiFi reconnection
8 guides
System operation
2 guides
Troubleshooting
3 guides
Maintenance
4 guides
Billing & grid
6 guides — DEBS, export limits, VPP, selling a solar home
WiFi monitoring dropped out? Start with the WiFi Reconnect Assistant.
Service status: all systems operating normally
Lodge a support request.
Generation failure, monitoring app issue, inverter error, battery problem or billing concern — our technically-trained local team responds with free remote diagnosis first.