Published 5 December 2025 · updated 8 December 2025
The festive season is nearly here, and with it comes a little downtime for our team. To help you plan ahead, we’ve outlined our operating hours and service availability across the Christmas and New Year period. While we step back briefly to recharge, we’ll still be doing our best to support our customers where possible.
Holiday schedule overview
Reduced Service Period
20 December 2025 – 23 December 2025
During these weeks, we’ll be running with a smaller team across customer service and support. Response times may vary slightly, but we’ll continue to assist you as best we can. Thank you for your patience while our crew enjoys a well-earned break.
Christmas & New Year Closure
24 December 2025 – 4 January 2026
Our office will be closed for the main holiday period. Enquiries submitted during this time will be reviewed upon our team’s return.
Office Reopens
5 January 2026
We’ll be back on deck with limited staffing until the full team returns.
Full Service Resumes
12 January 2026
As of this date, all regular service levels, communications, and support turnaround times will resume to normal.
Service support requirements
All available on-site support appointments for 2025 have now been filled due to reduced technical staff availability leading into the holiday period. If you need assistance, our remote and online support services remain fully accessible. Learn more ›
A thank you from PSW Energy
We’re incredibly grateful for the trust and support we receive from customers across Perth and beyond. Your commitment to renewable energy continues to inspire our team every year.
Wishing you a bright, safe, and relaxing holiday season—The PSW Energy Team